Statement of best practice

1. The interests of our clients are paramount at all times.
   
2. All information held concerning the affairs of our clients or associated organisations will be held in the strictest confidence at all times. No information will be disclosed without the prior consent of the client, except where this relates to unlawful behaviour.
   
3. All our work is carefully planned and delivered to agreed timescales except where unexpected circumstances occur. In which case the client will be consulted and any extension will only be implemented by mutual agreement.
   
4. We ensure that appropriate Professional Indemnity and Public Liability Insurances are held whenever required.
   
5. Any advice, solutions and recommendations given are based on thorough consideration and analysis of all available pertinent facts. We seek to ensure that solutions are recommendations are realistic, practicable and clearly understood by the client.
   
6. We will keep our clients fully informed about progress regarding each assignment.
   
7. We seek to work within an equal opportunities framework at all times.
   
8. We will seek feedback on our work and ask clients to complete an evaluation at the completion of each assignment.
   
9. We will ensure that any conflicts of interests or special relationships are declared and discussed with the client when they become apparent.
   
10. Should any issues arise which are cause for concern, either on behalf of the client or consultant, with regard to any aspect of the assignment, we will seek to discuss this openly and honestly at the earliest opportunity in order to seek an early resolution.
    
11. We will not employ any subcontractors without the prior consent of the client.